Here is a writing tip:  Don’t rely on your cell phone in an emergency. Write down phone numbers and carry them with you.

I was in a car accident two weeks ago. Crunchy, smashy 6-car pile up on 101-south bound near SFO.  It was just like in the movies—tires squealing, horns blaring, horrible metal-on-metal bang and clang—except that, unlike the movies, I was actually in one of the cars.

After the thudding and praying stopped, and my traveling companion and I realized neither of us were badly hurt, we reached for our phones.  When I called another friend to come help us, …

Tuesday’s Google Apps and Gmail outage from 12:30 pm to 2:10 pm marks the company’s third high profile outage this year (the others were on January 31 and May 14).

This time around, more than half of Google’s free and business subscribers received an error message informing them that their browser could not connect with their e-mail server.

While the Gmail iPhone app was originally unaffected, some of its users eventually reported that their service went down as well.

Initial reactions in the blogosphere were fairly hostile, predicting that this most recent outage would give Google a black eye in its attempts to …

Backing up our data, we all know we should do it but it somehow always ends up at the bottom of that never ending To Do list. I’m really late, I’ll do it tomorrow, this proposal has to go out today, the system has never had any problems, the reasons it didn’t get done are endless. The time to learn that a backup is important is not when the system won’t start so you can’t check your appointments for the day or see if that prospective client has responded to the proposal you emailed them. It’s not when that project …